Privacy Policy

How we collect, use, and protect your personal information

Last Updated: 15 September 2023

Introduction

BritBuild Ltd ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.solyonaya-rediska.com or engage with our services.

We value your trust and strive to maintain transparent practices regarding your personal data. Please read this policy carefully to understand our practices regarding your personal data and how we will treat it.

Information We Collect

We may collect the following types of information:

Personal Information

Personal information is data that can be used to identify you directly or indirectly. We may collect:

  • Name, email address, phone number, and company information
  • Billing and delivery address
  • Payment information (though we do not store complete payment card details)
  • Account credentials if you create an account with us
  • Communications you send to us
  • Information provided when completing forms on our website

Non-Personal Information

Non-personal information is data that cannot be used to identify you specifically. We may collect:

  • Browser type and version
  • Operating system
  • IP address and general location (city/country level)
  • Pages of our website that you visit
  • Time and date of your visit
  • Time spent on certain pages
  • Referral source (how you reached our website)

How We Collect Information

We collect information through various methods:

Direct Collection

Information you provide to us when you:

  • Complete forms on our website
  • Create an account
  • Subscribe to our newsletter
  • Request information about our products or services
  • Contact our customer service
  • Make a purchase or rental request

Automated Collection

Information collected automatically through:

  • Cookies and similar tracking technologies
  • Web analytics services (such as Google Analytics)
  • Server logs

How We Use Your Information

We use the information we collect for various purposes, including:

To Provide Our Services

  • Process and fulfill your equipment purchases, rentals, or service requests
  • Create and manage your account
  • Provide customer support
  • Facilitate transactions and payments

To Improve Our Services

  • Analyze usage patterns to enhance website functionality
  • Monitor and improve the user experience
  • Develop new products, services, and features
  • Conduct research and analysis

For Marketing and Communication

  • Send newsletters, promotions, and updates (if you have opted in)
  • Provide relevant information about our products and services
  • Respond to your inquiries and communications
  • Manage your marketing preferences

For Legal and Security Purposes

  • Comply with legal obligations
  • Enforce our terms and conditions
  • Protect against, identify, and prevent fraud and other illegal activities
  • Ensure the security of our website and systems

Lawful Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we process your personal data based on one or more of the following lawful bases:

Processing Purpose Lawful Basis
Fulfilling orders and providing services Performance of a contract
Customer account management Performance of a contract
Marketing communications Consent
Website analytics and improvement Legitimate interests
Customer support Performance of a contract / Legitimate interests
Legal compliance Legal obligation
Fraud prevention and security Legitimate interests

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities on our website. Cookies are small text files stored on your device that help us provide and improve our services.

We use the following types of cookies:

Essential Cookies

These cookies are necessary for the website to function properly and cannot be disabled. They enable basic functions like page navigation and access to secure areas of the website.

Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting anonymous information. This helps us improve our website and your experience.

Marketing Cookies

These cookies are used to track visitors across websites to display relevant advertisements. They remember that you have visited our site and share this information with other organizations such as advertisers.

For more detailed information about the cookies we use, please see our Cookie Policy.

Data Sharing and Disclosure

We may share your personal information with:

Service Providers

Third-party vendors who help us operate our business and provide services, such as:

  • Payment processors
  • Delivery and logistics partners
  • Customer relationship management systems
  • Email service providers
  • Website hosting and maintenance providers

These service providers are only permitted to use your data for the specific service they provide to us and have agreements in place to safeguard your information.

Legal Requirements

We may disclose your information when we believe in good faith that disclosure is necessary to:

  • Comply with applicable law or legal process
  • Protect our rights, property, or safety
  • Protect the rights, property, or safety of our users or others
  • Investigate fraud or respond to a government request

Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you of any change in ownership or uses of your personal information.

Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period, we consider:

  • The amount, nature, and sensitivity of the personal data
  • The potential risk of harm from unauthorized use or disclosure
  • The purposes for which we process the data
  • Whether we can achieve those purposes through other means
  • Legal requirements

Your Rights

Under UK data protection laws, you have various rights regarding your personal information:

Right to Access

You have the right to request a copy of the personal information we hold about you.

Right to Rectification

You can request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

Right to Erasure

You can request that we erase your personal information in certain circumstances.

Right to Restrict Processing

You can request that we restrict the processing of your personal information in certain circumstances.

Right to Data Portability

You can request that we transfer your data to another organization or directly to you in a structured, commonly used, and machine-readable format.

Right to Object

You can object to our processing of your personal information in certain circumstances, particularly for marketing purposes.

Rights Regarding Automated Decision-making

You have rights regarding automated decision-making and profiling.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We may need to verify your identity before responding to your request.

Data Security

We implement appropriate technical and organizational measures to maintain the security of your personal information and protect it against unauthorized or unlawful processing and against accidental loss, destruction, or damage.

Some of the security measures we employ include:

  • Encryption of data in transit using SSL technology
  • Regular security assessments and testing
  • Access controls and authentication procedures
  • Staff training on data protection and security

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

International Data Transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

Whenever we transfer your personal information outside the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

  • Transferring to countries that have been deemed to provide an adequate level of protection for personal data by the UK government
  • Using specific contracts approved by the UK government that give personal data the same protection it has in the UK

Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to delete such information.

Third-Party Links

Our website may contain links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy policy of every website you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

BritBuild Ltd
125 Broad Street
Birmingham, B15 1DA
United Kingdom

Email: [email protected]
Phone: +44 121 284 8500

Complaints

If you have a complaint about our use of your personal information, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues. However, we would appreciate the chance to address your concerns before you approach the ICO, so please contact us in the first instance.

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Website: https://ico.org.uk/
Telephone: 0303 123 1113